By default, our customer support team do not have access to customer data. Only the minimum necessary personnel have access to service administration and the database. TextExpander employees and contractors use strong, unique passwords and 2FA or direct public-private key exchange when possible to access third-party services. Please check that Expand abbreviations is checked in TextExpander’s Expansion preferences.
Textexpander troubleshooting how to#
If this concerns you and you’re on a Mac, you can turn on Apple’s FileVault for extra security.įor things like AWS credentials, social security numbers, and passwords we recommend storing those in an app made for security, such as a password manager.ĭata in motion, every connection of every kind made by our apps, uses TLSv1.2 encryption or later, either https or wss.įor, Snippet data is stored encrypted at rest on the database server’s filesystem. How to troubleshoot TextExpander not working If TextExpander is not working, try these steps based on how TextExpander is acting. Anyone who gains access to your computer account will have access to your Snippets, just as they would any other files on your computer. The TextExpander app is not a secure app meant for sensitive information. You might type “yourpetsname” but what TextExpander sees and records is “1739405847385.” Snippet Security
On the App info screen for TextExpander, select Force.
Textexpander troubleshooting android#
To force a restart of the Android app, please do the following: 1. Instead, it keeps an encoded record (called a “hash”) of that group of characters, similar to the way a password is securely stored so that no one reading it knows what it is. Running into trouble while using our Android application for TextExpander In most cases, a force restart of the application will help. The same logic applies when dealing with a customer: they want the person helping them to know what they are doing. Imagine being at the doctor’s office and the doctor says: I have no idea what’s wrong with you, give me just a second to go and check some of my textbooks. While TextExpander does track a small number of keystrokes, “tracking” does not mean TextExpander keeps a list of the actual characters you type. 30 Customer Service Live Chat Script Examples & Templates. Using TextExpander does not compromise your privacy. TextExpander clears the keystroke log when you use a keyboard shortcut or arrow key when you switch applications, and of course, it clears the log when you quit. This small amount of keystroke data in memory enables TextExpander to do its filtering. TextExpander logs up to 30 keystrokes to volatile memory, and up to 300 keystrokes when you have Snippet Suggestions enabled. TextExpander never stores or sends your keystrokes anywhere. TextExpander never stores or sends your keystrokes anywhere. How TextExpander Handles Your Keystrokes, Keylogging, and Snippet Security Keystrokes and Keylogging
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